Refund policy

 

At Promis USA, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

Eligibility for Returns

• You may return most new, unopened items within 30 days of delivery for a full refund.
• To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.
• For hygiene and safety reasons, toothbrushes and other oral care items that have been opened or used cannot be returned unless defective.

Defective or Damaged Items

If you received a defective or damaged item, please contact us within 7 days of delivery at Info@promis-usa.com with your order number and a photo of the issue. We’ll gladly send a replacement or issue a full refund.

How to Start a Return

1. Email Info@promis-usa.com with your order number and reason for return.
2. We’ll provide return authorization and instructions.
3. Ship your item to the return address provided.

Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–7 business days to your original payment method.

Shipping Costs

• Original shipping costs are non-refundable.
• Customers are responsible for return shipping unless the item arrived defective or incorrect.

Exchanges

We currently offer exchanges only for defective or incorrect items. For other reasons, please request a refund and place a new order.

Contact Us

If you have any questions about our return policy, please contact us at:
 Info@promis-usa.com
 Promis USA, 561 E Northampton Street, Wilkes Barre PA 18702